Help and FAQ

Frequently Asked Questions

General

How safe is the Paradise Horse Club™?

The Paradise Horse Club™ is a private user experience and interaction with others online is not possible. There is no way for anyone to contact you through the Club. If we develop interactive features in the future, they will come with plenty of security measures and advanced notice.



What can I do online?

Stable, feed, brush and generally tend to all of your horses' needs. Contribute to chores on the farm, play games, and send our postcards and greetings cards to friends to let them know how much fun you're having. Earn coins, get points and win ribbons - check the leaderboard every day to see how you're doing compared to everyone else. 



What if I forget my username or password?

On the HELP page, http://www.paradisehorseclub.com/help click on the "Forgot Username" or "Forgot Password" link to have a password reset link emailed to you immediately.



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Web Site

How much does it cost to use the Paradise Horse Club™?

Nothing. Using the Club Web site, activating your horses and ponies, exploring the farm, playing online games – and all of the other features are free.

Then, why do I have to register?

You are asked to register so we can get you a personalized Certificate of Authenticity. and so we'll be able to store your personal horse/pony, stable and tack. This way you will be able to retrieve it all every time you visit.

What do you do with the information I give you?

That is explained in our Privacy Policy that you can read here.

Is there a time limit on how long I can play on the Paradise Horse Club™ Web site?

This is for you and your parents to decide. While there’s a ton to learn and play with in the Club, we suggest you make sure your homework and chores are done first.

What should I do if I don't receive an activation email to join the Club?

Parental activation of your account at The Paradise Horse Club is required.  When you create your account at The Paradise Horse Club an email is automatically sent to your parent or guardian's email address with instructions on how to activate your account.  This email should be received within 2 minutes of creating your account.  If you do not receive this email, please check your Junk Mail folder to see if it is there.  The subject line of the email will read "Welcome to the Paradise Horse Club" and it will be from ponymail@paradisehorseclub.com.  If you are still having trouble activating your account, please contact us at info@paradise-horses.com.



How long does it take to receive the activation email?

The activation email is automatically generated and should be received within 2 minutes of creating your account.  If you do not receive this email, please check your Junk Mail folder to see if it is there. The subject line of the email will read "Welcome to the Paradise Horse Club" and it will be from ponymail@paradisehorseclub.com.



How do I join the Club?

 To join the Paradise Horse Club, please see the following steps below:

        1)      Go to www.paradisehorseclub.com
2)      Click the “Join The Club Now!” red oval button to the right.  This will take you to the Membership tab so that you can read the “Introduction”. 
3)      Click on the “Join the Paradise Horse Club” link that is below the “Introduction” paragraphs.
4)      This will take you to the “Membership Rules”.  Read through these and if you agree to abide by the rules then click the box to the left of “I will abide by the club rules and agree to the Terms & Conditions”.  Then, click the “I Accept” button.
5)      This will bring you to the “Registration”.  You will need to input a Username and Password, select a Rider, and provide your parent’s email.  Then, click on the “Register” button.
6)      An email will then be sent to your parent or guardian with instructions on how to activate your account.
7)      Once your account is activated you will be able to Log In.


Where do I input my Key Code/UPC/Activation code?

You must register and activate an account before you can enter your code.  Your code will give you access to 8 horses on your "Horse Selection" screen. 

1)      Go to www.paradisehorseclub.com
2)      Login to your account.
3)      Then click on "Manage Account" in the upper right hand corner of your screen.  There is a box to enter your activation code toward the bottom of the screen. 
4)      After you enter the code, click "Register".


If I have more than one Key Code/UPC/Activation code, do I get more than 8 horses?

No.  Once you register one code, you gain access to 8 horses.  You will not get any more horses by entering another code.



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Product

What is Paradise Horses™?

Paradise Horses™ makes every child’s dream of owning a horse come true, fostering a passion that will last a lifetime. Our beautifully crafted horses are fully posable – making them built for play.

Are the horses real?

The actual Paradise Horses™ products are based on horses and riders at our farm. You can play with them and see all the life-like details by finding a store near you that carries our horses, ponies, riders and accessories. Every horse and pony looks, bends and moves like the real thing.

How many horses are available from Paradise Horses™?

There are currently five different Paradise Horses: Corduroy, Coriander, Merlin, Periwinkle and Rhythmical. You can learn more about each horse and even purchase them online (with your parent’s help and permission) at www.paradise-horses.com.  We also have just introduced four new horses that are available exclusively at Wal-Mart.



How many ponies are available from Paradise Horses™?

There are currently four different Paradise Ponies: Cinnamon, Cowboy, Licorice and Tiara. You can learn more about each pony and even purchase them online (with your parent’s help and permission) at www.paradise-horses.com.



What about riders and equipment?

Paradise Horses™ is dedicated to providing a complete equestrian experience for all children. Everything you need – from riders to feed sets, and barns to tack trunks – is available. Check it all out at www.paradise-horses.com

How do I print my Certificate of Authenticity?

Once you have registered and your account has been activated, you can go to Manage Account which is at the top of the screen.  Once you clicked on Manage Account, scroll down to enter your Club Key, then click on register.  Your horse will appear above and you will be able to click on it to print your Certificate of Authenticity.



Where do I find the 18-Inch horses shown on your website?

The 18-inch horses and 18-inch horse accessory sets are ONLY available at Wal-Mart stores.  They are an exclusive item in stores and are not sold on www.walmart.com.



Do you have an 18-inch doll that goes with the 18-inch horse?

Yes.  This Fall 2010, we have an 18-inch horse & doll playset exclusively available at Sam's Club.  These sets are assorted with different horse styles and doll ethnicities (Hispanic, African-American and Caucasian).  These sets will be available for a LIMITED TIME only.



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Activation

What is a UPC code?

You can join the Club if you already own a Paradise Horse or Pony, or if you just want to see what the site is like. For horse and pony owners, be sure to keep your product box so you can enter the UPC code from the bottom when you join the Club. The UPC code is a set 12 numbers - if you have trouble finding it, we'll show you just where it is when you register.

What happens when I enter my UPC code?

If you have already purchased a Paradise Horse or Pony before you join the Paradise Horse Club™ – and you enter the UPC code from the bottom of the box – you’ll receive a personalized Certificate of Authenticity that you can print right from your computer. It will have your name and your horses name, and will be signed by our head breeder. This way you know your horse is for real!

What happens if I don’t have a UPC code?

That’s no problem. You can still join the Paradise Horse Club™. And if you buy a horse or pony later on, you’ll always have the opportunity to let us know and get your Certificate of Authenticity.

What do Paradise Horse and Pony owners get that non-owners don't?

Right now, the only difference is the Certificate of Authenticity. As we launch new activities, such as stables, games and rewards - Paradise Horse and Pony owners will have access to more and different features. We'll be sure to let you know what they are.

What if I own more than one horse or pony?

We encourage you to have as many horses and ponies as you can - they love the company. But you can only bring one horse to life online. So pick your favorite and be sure to enter only that UPC code when you join.

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Service

If you have any questions we haven’t yet answered, please feel free to contact us at info@paradise-horses.com. Please include any specifics about your account, horses and activation codes, if necessary. Investors, press, and others seeking corporate information about our company and products, please visit us on the Web at www.paradise-horses.com.

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More Questions

Please contact us with any more questions you may have.

Corporate Info

Paradise Horses™
PO Box 4002
Greenwich, CT
06831

p: 203.625.0008
f: 203.625.0009

e. info@paradise-
horses.com